Refund & Cancellation Policy

Last updated October 4, 2026

This policy covers featured listings and banner ad slots bought from Directory Assistance Group.

Cancel any time

All plans are month to month. Cancel by emailing hello@directoryassistancegroup.com from the address you used at checkout, or through the billing link in your Stripe receipt. Cancellation stops the next renewal. Your placement stays live until the end of the month you've already paid for.

Refunds

• First 7 days: if you're not happy within 7 days of your first payment, ask and we'll refund that first month in full.
• Not live in time: if we don't publish your placement within 5 business days of receiving your details, you can cancel for a full refund.
• Removed by us: if we remove a placement for a reason that isn't a breach of our terms, we refund the unused part of the month.
• Renewals: renewal payments aren't refunded once a new month has started, except where required by law. Cancel before your renewal date to avoid the next charge.
• Billing errors: duplicate or incorrect charges are always refunded in full.

How refunds are paid

Approved refunds go back to the original card through Stripe, usually within 5 to 10 business days depending on your bank.

Questions

Email hello@directoryassistancegroup.com. We reply within 2 business days.